I support the whole idea of shareholder activism and holding boards to account. But my experience of watching various AGMs is that you need to have some expertise; you can’t do it as an amateur.
We don’t sit here trying to work out how to undermine consumer interests; we want to work with the regulator to ensure that their interests are looked after. I think sometimes the regulator forgets that.
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The way we work has fundamentally changed in the last 20 years thanks to regulation. And most of that is good, to be honest.
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