No other platforms had a significant number of Sipp due diligence complaints resolved attached to their names, according to the Fos.
Embark’s intermediary distribution director, Ranila Ravi-Burslem, said Embark was aware the platform business “has in the past not met the high standards” its new owner, Lloyds, now sets.
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She added at the end of last year: “To resolve this, we have invested heavily over the past year in both technology and personnel to ensure a better service for our customers, and that investment continues.”
ruby.hinchliffe@ft.com
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