In September last year Unbiased came under fire from mortgage brokers who felt standards at the service dropped significantly due to the way prospective leads were filtered.
Brokers claimed they were matched with clients whose borrowing requirements do not match those specified by brokers - a quirk that is not discovered until the client enquiry is accepted and purchased.
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When these claims were put to Unbiased, a spokesman acknowledged not every match was perfect but advisers could claim a refund.
rachel.addison@ft.com
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