Other advisers said it was not reliable enough to use in front of clients, with one stating: “we would not use IO live with a client, other than the system not being reliable enough [...] a lot of the questions and pages are irrelevant”.
But Tenet has defended its use of IO, saying it has received positive feedback from its members that the cloud based technology had made “working from home seamless and enabled them to service their clients during the pandemic”.
Other advisers have also spoken favourably of the shift to the new system, saying it helped engage clients and encouraged digital integration.
A company spokesperson said: “We’re pleased with the progress to date and we continue to assess and upgrade the systems to benefit our members.
“We have been investing considerable resources into training and continue to do so. We need to help our members use technology to enable efficiencies within their businesses. That will certainly be a theme for this year, more training, more guidance, more help in using our systems so advisers’ can gain efficiencies within their practices.”
FTAdviser previously reported that Tenet was looking to invest £10m in the Intelliflo Office system.
The business said it was on track to meet this figure with a further £1.5m spent on its in-house technology.
The spokesperson said: “We do recognise that technological change is often unsettling but we’re now seeing excellent levels of customer usage with the IO system and continue to assess and upgrade the systems to benefit our members.
“Intelliflo is now embedded across the business, with all members using the system and some 95 per cent of network members now successfully using the wider capability of the system.”
They added: “More than a third of our members are making use of value-added components such as the personal finance portal and in-built video conferencing to communicate securely with their clients as well as the valuation functionality.
“We established a front-line team to help our members use the technology more efficiently and consolidated our client support to form a new business support group to better help members build their businesses and improve efficiencies.”
amy.austin@ft.com
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